Privacy Policy

1. Who we are

RentalCrafter (https://rentalcrafter.com) provides rental and event management software. If you have questions about this policy, contact us at info@rentalcrafter.com.

2. Information we collect

We may collect the following categories of information:

• Account information — name, email address, organisation details, and billing information when you register or subscribe.
• Usage information — pages viewed, features used, device type, browser, IP address, and approximate location derived from your IP.
• Customer and order data — information you upload about your customers, inventory, bookings, contracts, and payments while using the service.
• Communications — messages you send to support, newsletter sign-ups, and feedback you provide.
• Cookies and similar technologies — see our Cookie Policy for details.

3. How we use your information

We use personal data to:

• Provide, operate, and maintain the RentalCrafter platform
• Process subscriptions, payments, and account administration
• Send service-related emails such as verification and invoices
• Improve product performance, security, and user experience
• Respond to support requests and communicate product updates
• Comply with legal obligations and enforce our terms
• Run analytics, personalisation, and marketing where you have given consent or where permitted by law

4. Legal bases for processing

Where applicable under data protection law, we rely on one or more of the following bases: performance of a contract, legitimate interests (such as securing and improving our services), compliance with legal obligations, and your consent (for example, non-essential cookies or marketing communications).

5. Sharing your information

We do not sell your personal data. We may share information with trusted service providers who help us run the platform, including hosting, payment processing, email delivery, analytics, and customer support tools. These providers may only use data as instructed by us. We may also disclose information if required by law or to protect our rights, users, or the public.

6. International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses to protect data transferred internationally.

7. Data retention

We retain personal data for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymise it.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to withdraw consent where processing is consent-based. You may also have the right to data portability and to lodge a complaint with a supervisory authority. To exercise your rights, email info@rentalcrafter.com.

9. Security

We implement technical and organisational measures designed to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

RentalCrafter is intended for business use and is not directed at children under 16. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may also be communicated by email or in-app notice where appropriate.

12. Related policies

Please also review our Terms of Service and Cookie Policy.