How can we help?

Find answers in our guides and FAQs, or reach out to the RentalCrafter team directly.

Documentation

Step-by-step onboarding guides with screenshots for setup, orders, store, and team settings.

Read guides

Customer support

Signed-in customers can open and track support requests from Help & Support.

Sales form

Discuss plans, onboarding, or whether RentalCrafter fits your business.

Contact sales

Track a request

Already have a ticket reference? Check status and replies.

Track request

Customer support

Open a new support request from Help & Support in your account. Use the track page if you already have a ticket reference.

Sales form

Questions about pricing, trials, or onboarding? Send us a message through the sales form.

Open sales form

Email

Send us a message at info@rentalcrafter.com. We typically respond within one business day. Pro and Premium customers receive priority handling.

Frequently asked questions

How do I start a free trial?

Choose a plan on the Pricing page and register your account. Every plan includes a 14-day free trial with full access to core features.

Do I need Stripe to use RentalCrafter?

You can explore inventory, orders, and contracts without Stripe. Connecting Stripe is required before you can accept customer payments through the platform.

Can customers book and pay online?

Yes. Publish your online store, share the link, and customers can browse products. Checkout and contract signing links can be sent from individual orders.

How do I invite my team?

Account owners can invite members from Settings → Members. Role permissions and member limits depend on your subscription plan.

Is my data secure?

We use industry-standard hosting, encrypted connections, and access controls. Read our Privacy Policy for full details on how data is handled.

What support is included with my plan?

All customers receive email support. Pro and Premium plans include priority support and faster response targets during business hours.

Can I import existing customers?

Yes. Use the customer CSV import from the Customers area to bring over names, emails, and contact details in bulk.

How do I cancel my subscription?

Manage billing from Settings → Billing in your dashboard. You can change plans or cancel before your next renewal date.

Still stuck?

Tell us about your rental business and we will point you in the right direction.