Terms of Service

1. Agreement

By accessing or using RentalCrafter("we", "us", or "our"), you agree to these Terms of Service. If you are using the service on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the service.

2. The service

RentalCrafter provides cloud-based software for rental and event businesses, including inventory management, bookings, contracts, payments, and related tools. Features may change over time. We may add, modify, or discontinue features with reasonable notice where practicable.

3. Accounts and eligibility

You must provide accurate registration information and keep your account credentials secure. You are responsible for activity under your account. You must be at least 18 years old and legally able to enter into a binding contract.

4. Subscriptions and billing

Paid plans are billed according to the pricing shown at checkout or in your account. Fees are generally non-refundable except where required by law or expressly stated. We may change pricing with advance notice; continued use after the effective date constitutes acceptance of new pricing for renewal periods.

5. Acceptable use

You agree not to:

• Use the service for unlawful, fraudulent, or harmful purposes
• Interfere with or disrupt the platform or other users
• Attempt unauthorised access to systems, accounts, or data
• Upload malware or content that infringes third-party rights
• Reverse engineer or resell the service except as permitted by law

6. Your content and customer data

You retain ownership of data you submit to the service, including customer records, product information, and documents. You grant us a limited licence to host, process, and display that data solely to provide and improve the service. You are responsible for obtaining any consents required from your customers and for the accuracy of data you upload.

7. Intellectual property

We and our licensors own all rights in the software, branding, documentation, and website content, except for your content. These terms do not grant you any rights to our trademarks or proprietary materials beyond what is necessary to use the service.

8. Third-party services

The service may integrate with third-party providers such as payment processors, email services, and analytics tools. Your use of those services may be subject to separate terms and privacy policies.

9. Disclaimers

The service is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not warrant uninterrupted or error-free operation, or that the service will meet your specific business requirements.

10. Limitation of liability

To the maximum extent permitted by law, RentalCrafter and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total liability for claims arising out of or related to the service is limited to the amount you paid us in the twelve months before the claim, or one hundred pounds (£100) if you have not paid fees, whichever is greater.

11. Termination

You may cancel your subscription according to your account settings. We may suspend or terminate access if you materially breach these terms or if required for security or legal reasons. Upon termination, your right to use the service ends, though certain provisions will survive.

12. Governing law

These terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Courts in England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection laws in your country give you the right to bring claims elsewhere.

13. Contact

Questions about these terms may be sent to info@rentalcrafter.com. See also our Privacy Policy and Cookie Policy.